Forgot my password

If you've forgotten your Möbius password, you can reset it at anytime.

IMPORTANT: Here are some important notes if you want to reset your forgotten password:

  • You must have a valid email address associated with your Möbius account in order to be able to change your password.
  • Be sure that the email address that you're using to reset your password is the email address that's associated with your Möbius account.
  • Ensure that you're using the correct Möbius URL (given to you by your organization or instructor) to reset your password.
  • You'll need to know your user login or email that's associated with your account in order to log in after resetting your password.
  • If your Möbius activities are accessed through a Learning Management System (Example — Blackboard®, Brightspace®, Canvas™, Moodle™, etc.), you aren't required to know a Möbius password (check out the Log in through your Learning Management System section of the Log in topic).
  • If your organization uses single sign-on (SSO), you'll need to use those same credentials (contact your organization's Möbius administrator if you can't remember those credentials).

To reset your forgotten password:

  1. Click Forgot your password? on the Möbius login screen that's specific to your organization.

"Forgot your password?" link is the last link on the main log in page.

  1. Enter the email address that's connected to your Möbius account.

Submit your email address in the "Email Address" field to have your password reset email sent to you.

TIP: No longer have access to the email address that's connected to your Möbius account? Contact your instructor or organization's Möbius administrator.

  1. Click Submit.

The "Submit" button is the first button after the Email Address field.

  1. Check your inbox; an automated Password Reset Information email has been sent containing a link to reset your password.

Notification that the password reset email has been sent to your provided email address.

TIP: Be sure to check your spam folder for the Password Reset Information email.

  1. Follow the email link provided to define your new custom password.

Type in your new password into the "Password" field accessed from your password reset information email.

TIP: Your new case-sensitive password should:

  • Be at least five characters long
  • Include both upper case and lower case letters
  • Contain at least one special character (Example — 1-9, !, *, _, etc)
  • NOT include a word in the dictionary
  • NOT include accented characters (Example — ö, é, etc)

  1. Re-enter your password for confirmation.

Type in your confirmed password into the "Confirm Password" field accessed from your password reset information email.

  1. Click Submit.

The "Submit" button is the first button after the Confirm Password field.

  1. Your new password has been updated. Click Log in to return to the main login screen to access Möbius using your new password.

The "Log in" button appears after submitting your new password.

What's next?

Now that you've reset your password, you're ready for:

 

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